Al Abrashee Group
Free patient engagement audit for behavioral health practices
Three people tried to reach your practice last week and gave up.
You will never know who they were, what they needed, or what they were worth. We will show you, using your own practice, in about a week. Free.
No sales call required to get the findings. We never ask for patient data.
Audit log, sample
Tue, prospective patient
2:14 pm
Called intake line as a new patient
Voicemail
2:15 pm
Left a message with a callback number
Logged
2:31 pm
Submitted the website contact form
Logged
Thu
48 hours later. No call, no email.
No reply
Estimated value of this one patient, using the practice's own session rate and average length of care:
$2,700 not booked
Most practices we look at are not short of patients. They are losing them somewhere between the first phone call and the fifth visit, and nobody is measuring where.
Someone calls at 2pm and reaches voicemail. Nobody calls back.
A new client waits three weeks for an appointment, then does not show, and it gets recorded as a no-show problem.
A client who came four times quietly stops, and nothing happens.
You are spending on marketing and cannot say which clients came from it.
You are being told to buy more ads when you cannot seat the clients you already have.
How the audit works
We become a prospective patient.
We call your intake line the way someone looking for care would. We fill in your web form. We check what someone finds when they search for the help you provide. We time every one of it.
Then we send you the Patient Journey Scorecard: the exact points where a prospective patient falls out of your practice, with timestamps, and what each one is costing you using your numbers rather than an industry benchmark.
It takes us about a week.
It costs you nothing and takes about 15 minutes of your time.
You keep it either way.
If you never speak to us again, the scorecard is still yours
We may tell you not to hire us.
If you are already at capacity, more marketing buys you a longer waitlist, not revenue. We will say so and tell you what to do instead.
Patient Journey Scorecard
Sample
Find
Google listing correct, 14 reviews, site names specialties
Passes
Reach
Intake call went to voicemail at 2:14 pm
Callback: none in 48 hours
Book
Web form acknowledged next morning, 19 hours later
Third next available: 16 days
Return
No outreach after a missed first session
No reactivation of lapsed clients
Measure
New clients not attributed to any source
Spend cannot be tied to intake
Every line carries a timestamp and the number behind it. Light blue marks a leak we can show you; green means it passed.
Why we do it this way
The phone is where behavioral health loses patients first.
In a published study of behavioral health access, researchers posing as patients reached a person on 40% of calls, and only 36% of the unanswered calls were ever returned.
Malowney et al., Psychiatric Services, 2015
40%
of calls answered on the first attempt
36%
of unanswered calls ever returned
The only phone metric with peer-reviewed evidence linking it to how patients rate their access is average speed of answer, measured across 252,145 patients at 285 facilities (Griffith et al., American Journal of Managed Care, 2019). Most of what agencies tell practices about patient value, acquisition cost and retention has no primary source we can find. We compute your numbers from your own system instead.
Who is doing the audit
Ahmed Al Abrashee, Al Abrashee Group
I spent years inside Blue Shield of California building the outreach and follow-up systems that reach millions of members. I know how patients choose a provider and why they quietly leave, because I built the machinery at scale. Now I do the same work for owner-led behavioral health practices.
Blue Shield of California, patient engagement systems for millions of members
Harvard Medical School executive education, AI in Health Care, 2026
We may tell you not to hire us.
If you are already at capacity, more marketing buys you a longer waitlist, not revenue. We will say so and tell you what to do instead.
Start the audit
Two things to begin. We do the rest.
We run a limited number of these each week so that each one is done by hand. If we are full, we will tell you when we can start.
Al Abrashee Group ยท Sacramento, California
We never contact patients. No patient information is collected on this page.
Email: [email protected]
Phone: 916-272-1121